Privacy policy

This website is owned and operated by PEFOC.RO SRL. All references in this policy to “we”, “us”, “our” refer to PEFOC.RO SRL, and the suppliers which provide services to us, as appropriate. All references in this policy to "our websites" are a reference to the websites owned by PEFOC.RO SRL. To view the full company details and contact information, see our Contact page.

In this privacy policy, it is explained what types of personal data we collect, for what purposes mentioned data is collected, how it is processed and what rights you have in this regard. We only collect, store and process your personal data in accordance with the relevant laws and regulations.
By using our services, you accept the practices described in this Privacy Policy.

Collected information

When we collect information:

when you access our website
when you place an order on our website
when you contact us or we contact you to take part in surveys, competitions or promotions
when you contact our customer service by email or web chat
when you engage with us on social media (by mentioning/tagging us or by contacting us directly)

The personal data we collect from you may include:

your name;
your postal address;
your email address;
your telephone number;
your age;
your gender;
information provided when you place orders;
information provided when you correspond with us;
any updates to information provided to us;
customer service information, customer relationship management and marketing information;
information you provide to help us provide you with improved products, for example if we ask you to fill in a survey or questionnaire.
your IP address or other device identifier,
your browser type and version,
your time zone setting,
operating system and platform

Reasons for collecting this information:

to allow you to access and use our websites;
to receive enquiries from you through our websites about our products and business;
to ensure that content from our websites is presented in the most effective manner for you and for your computer or other electronic device;
to understand how you access and use our websites;
to understand you better and tailor our websites' content and services to your needs and interests;
to administer and improve our websites and products, to measure the efficiency of our systems and to undertake an analysis on the locations from which people access our web
to process and fulfil orders you have placed with us;
to send you emails to confirm your order status, shipment, and/or inventory details;
to deal with any enquiries or issues you have about our products or your orders;
to provide customer support;
to carry out statistical analysis and market research; and
for marketing purposes, or to contact you (including by email or post) with information about our products (we will only to this where you have consented, or it is otherwise in our legitimate interests).
to deal with any enquiries or issues you have about our products or orders you've placed with us, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your personal information for these purposes where it is in our legitimate interests for customer services purposes, for the carrying on of our business or to meet our customer and future customer demand.
for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your personal information for these purposes where it is in our legitimate interests to do so;
to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and
to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

Who do we share the information with:

We will never sell any of your personal data to a third party. However, in order to provide our services to you, we have to share your personal data with our trusted third-party service providers or our partners, as detailed below.

our partners (e.g. website owner) where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of products to our customers, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance);
suppliers who provide information technology and office services, including software and website development, website hosting, management and evaluation, exchange and cross-referencing;
our service providers and sub-contractors, including but not limited to payment processors, fraud protection services, suppliers of technical and support services, insurers, suppliers providing order fulfilment, warehousing and delivery services;
companies that assist us in our marketing, advertising and promotional activities, including partnerships with other companies whose products or services we think you might enjoy; and
analytics providers, optimization firms, and similar third parties that assist us in the improvement and optimisation of our websites.

We may also disclose your information to third parties in the following cases:

where it is in our legitimate interests to do so to run, grow and develop our business
if we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of such business or assets;
if substantially all of our company’s or any of its affiliates' assets are acquired by a third party, in which case personal information held by our company will be one of the transferred assets;
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
in order to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
to protect the rights, property, or safety of our company, staff, our customers or other persons. This may include exchanging personal information with other organisations for the purposes of fraud protection.

Your rights

You have certain data protection rights and we aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us. You are entitled to:

object at any time to processing of your personal data for direct marketing purposes;
object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.
have your data processed in a fair, lawful and transparent way;
be informed about how your personal data is being used, an example being this privacy policy;
access personal data we hold about you;
require us to correct any mistakes in your personal data;
require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
request that we transfer your personal data to you or another service provider in a simple, structured format;

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority. You can find their contact information here: https://edpb.europa.eu/about-edpb/board/members_en

Security and retention

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this Privacy policy. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

Children's Privacy

We do not intentionally collect personally identifiable information from children under the age of thirteen. If we become aware that we have collected personally identifiable information from a user of the services who is under the age of thirteen, we will remove that child's personal information from our files.

Links to Other Sites and Social Media

Our website may contain links to other sites and social media tools that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Opt Out / Corrections

Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to our Help department at h elp@tagu.eu, Please clearly label the subject line "Opt Out / Corrections," and do not email your credit card number or other sensitive information.

Automated decision-making and profiling

You have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Cookie policy

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website.. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection), improve your shopping experience and analyse our traffic.

You can find more general information about cookies at: www.allaboutcookies.org.

What types of cookies do we collect?

Strictly Necessary Cookies: these cookies are essential for browsing the site and using features like the shopping basket
Performance Cookies: these cookies collect information about the pages or screens you visit, and other performance metrics. This helps us to improve the way our Websites works, for example, by ensuring that users are finding what they are looking for easily.
Functionality Cookies: these cookies remember your choices to improve your experience, for example, remembering your username, your language and the region you are in. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit our Websites.
Targeting and Advertising Cookies: these cookies are often placed by re-targeting and advertising partners, to track your browsing habits so that you can later be shown targeted ads on other websites and apps. We use this information to make our Websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose.

How to disable cookies?

Most browsers allow you to disable them if you would like to. If you disable cookies, you may find that you have a less personalised experience on our Websites and that certain parts of our Websites do not work at all or do not work correctly.

Find out how to manage cookies in the browsers:

To opt out of being tracked by Google Analytics across all websites, visit Google Analytics Opt-out Browser Add-on.

Except for essential cookies, our session cookie will expire after the browsing session.

Changes

We may change our Privacy Policy from time-to-time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy.

Questions

If you have any queries relating to this Policy, please contact us by e-mail at help@tagu.eu.